Snow Panda Recruiting Looking for Technical Administrator at United Arab Emirates Full Time

servicePath is an innovative provider of commercial software for IT Service Providers, specifically targeting Managed Services and Cloud Computing providers.

Job Description:

Seeking an experienced and highly motivated Technical Administrator to join our dynamic team at servicePath. The ideal candidate shall have a background in CPQ software or SaaS CRM systems including system administration and a strong HTML knowledge. They will have a strong technical aptitude, and a dedication to ensuring the optimal performance, security, and efficiency of our software environment.

About the Job:

Job Title: Technical Administrator

Department: Solutions and Client Success

Reports to: Configuration Specialist Team Lead

Shift: Day Shift

Position: Full-Time, Permanent

Location: Dubai

Working Hours: GMT Business Hours

Travel: Not anticipated

Role Objectives:

• Ensure the smooth operation, maintenance, and performance optimization of our CPQ software and related systems including Hubspot
• Act as the primary technical point of contact for software-related concerns internally and for certain key client interactions
• Act as the primary point of contact notably with Document Template creation and maintenance
• Collaborate with cross-functional teams to facilitate the successful implementation, integration, and update of our software.
• Enhance the overall user experience by identifying and rectifying technical issues, ensuring minimal downtime and swift issue resolution.

Key Competency and Experience:

Minimum:

• Previous experience (min 2 years) in a hands-on software administration or implementation role
• Previous experience (min 2 years) working with a CRM system (Hubspot, Microsoft CRM or Salesforce)
• Experience providing user administration on Azure AD
• Experience working closely with engineering / development functions.
• Strong client-first focus with experience working with technology-oriented clients.
• Very organized with the ability to manage multiple task lists and customers.
• Strong communications skills in English, spoken and written.

Core Competencies:

• Logical thinker and problem solver that can learn quickly and independently.
• Comfortable parsing highly detailed log and trace files to find root cause.
• Demonstrated interpersonal skills including the ability to interact with colleagues at all levels.
• Dynamic, energetic, motivated, positive outlook
• A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
• Experience with Atlassian suite of tools (mainly Jira and Confluence)

Preferred:

• Ability to work with minimal supervision.
• Experience with CPQ systems
• Experience working with distributed global teams.
• Some experience with software development would be an asset.

Budget: 6K AED per month