Description:
We are looking for a Bilingual (Arabic/English) Call Centre Agents.
Mandatory Requirements
One or more year of experience as call center agent of UAE.
Must be diploma / graduate
Having Good communication skills in both English & Arabic –
Strong communication, both written and verbal
Basic mathematics / numerical understanding
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Computer literacy
Phone skills
Expertise in the customer service area
Attractive Salary, Employment Visa and Medical Insurance
Responsibilities:
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Call clients and customers to inform them about the company’s new products, services and policies.
Guide callers through troubleshooting, navigating the company site or using the products or services.
Review customer or client accounts, providing updates and information about billing, and other account items.
Collaborate with other call center professionals to improve customer service.
Help to train new employees and inform them about the company’s customer management policies.
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