Sidra Medical and Research Center Looking for Specialist – Pharmacy Systems at Qatar Full Time

The Specialist – Pharmacy Systems is a key member of the Pharmacy clinical care team. S/he is an expert in human factors, patient safety, and the use of technology to optimize care delivery processes and effectively communicate patient care activity. The Specialist – Pharmacy Systems collaborates closely with other healthcare and information technology professionals to promote the safe, efficient, effective, timely, and optimal use of medications. S/he supports care by working closely with the Pharmacy Applications team on requirements gathering and completion of DCW’s which will be built by the Pharmacy applications team following the set-out governance process. Further supports the provision of care by ensuring competency and required skill set of pharmacists and end users in being able to utilize the system to optimum care delivery. The incumbent works closely with clinicians, departmental leadership, Quality, Patient Safety, and Information Technology staff to clarify needs, prioritize requests, and optimize workflow to fit patient care goals. S/he also works with the Revenue Cycle, Information Technology to ensure organizational goals and business performance metrics are met. SPOC for IMT team for all the initiatives and improvements to the existing and new implementations. S/he supports the Pharmacy team in key activities like SOH count (Oracle-Cerner), functional requirement documentation, adoption, work flow changes, business testing and business training. The Specialist – Pharmacy Systems works closely with key stakeholders like SCM, SDS, Finance and IMT counterpart to ensure complete engagement and streamlined communication is maintained through-out.

The role requires a very strong data analysis and technical skillset to review formulary, inventory and transactional data. The role will manage and develop data toolsets to report on data currency and accuracy between all systems of record providing management reports and resolving technical issues with Pharmacy related data.

KEY ROLE ACCOUNTABILITIES:

With the corroboration of Pharmacy Operations and Clinical Staff, the Specialist – Pharmacy Systems will make decisions involving medication and pharmacy related technology and systems. These decisions will directly impact patient care and the operations of the Pharmacy department; for that reason, a very strong working relationship will be needed between this position and Pharmacy Staff to ensure the highest level of patient safety and optimal efficiency within Pharmacy operations.

• Acts as clinical lead, functioning as the pharmacy liaison responsible for coordinating information system activities with the hospital information department, other hospital departments, vendors and other external customers as needed.
• Leads and manages the evaluation and communication of the potential risks of a newly implemented technology and developing plans to mitigate potential hazards.
• Manages initiatives to promote effective design, development and implementation of clinical information system improvements including requirements’ gathering, completion of DCW’s and ensuring appropriate policies and procedures are in place for product build activities by coordinating with all relevant teams.
• Uses pharmacy practice experience to guide information services and clinical departments to develop documented workflows to properly ensure patient safety and business outcomes.
• Identifies educational needs and collaborates to design and implement end user education.
• Works closely with the pharmacy applications team to articulate effectively how new technology will impact current processes and procedures for the organization
• Keeps management well informed of activities, needs, and risks.
• Plans, facilitates, and evaluates improvements. Works closely with the clinicians including physicians, departmental leadership, Patient Safety & Quality, Information Technology, and Accreditation or Licensure departments to strategically select design, implement and guide the use of technology to ensure optimal care delivery processes.
• Participates in strategic and tactical planning for the Pharmacy department to optimize and enable best clinical practice and optimal business and financial outcomes.
• Understands the hospital and local governing bodies reporting requirements, and assists in developing and analyzing KPI, proving trends and formulating action plans to meet and surpass quality and efficiency targets.
• Provides pharmacy informatics advice and supports pharmacy staff in particular and all other stakeholders to increase adoption, improve and enhance pharmacy informatics solutions for high quality safe patient care, education and research.
• Regularly reviews and validates pharmacy workflow changes, to ensure the optimum safety and productivity levels.
• Acts as a central point of contact for best practices and uses knowledge of clinical and business processes to translate clinical methodologies into application specifications, documentation, and project plans.
• Applies pharmacy information management standards to all aspects of Cerner-Oracle to deliver effective, efficient, consistent and interoperable solutions.
• Obtains a thorough understanding of all aspects of the clinical applications in order to analyze, design, validate pharmacy application tools and functionality in accordance with operation and technical requirements.
• Works as subject matter experts in managing the resolution of pharmacy related technical/functional incidents and requests.
• Acts as change management lead, functioning as the pharmacy liaison responsible for coordinating pharmacy system activities with the information technology department, other hospital departments like supply chain, finance etc.
• Provides business leadership to troubleshoot many different areas to include but not limited: system interfaces, business processes alignments, data maintenance, elbow support to pharmacy team on issues related to data, training, governance & system functionality.
• Participates in the escalation of issues with appropriate internal resources and troubleshoots issues with assistance. Build, manage and maintain technical toolsets for Stock Counting and Stock Reconciliation using Python, CCL and Excel.
• Troubleshoots and reconciles inventory levels and transactions between Cerner, Oracle, Omnicell and Swisslog.
• Manages and promotes accurate data reporting and efficient solution workflow in IT systems back to the approved business process.
• Act as the designated point of contact for MoPH related systems design for Pharmacy related workflows and design.
• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes Sidra’s Values

In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

ESSENTIAL

PREFERRED

Education

Bachelor’s Degree from a recognized college of pharmacy

Master’s Degree of Business administration from a recognized college

Experience

5+ years of full time hospital pharmacy experience with Supply Chain system including:

• • Experience with EMR integration to ERP supply chain implementation
• • Experienced with JCI accreditation and MoPH licensing procedures
  • Familiar with Qatar / GCC medication formulary data base, MOPH Laws and regulations
  • Experienced in Cerner (EMR) supply chain integration with Oracle

Certification and Licensure

Current License from Country of Origin

Oracle certification in Supply Chain

Job Specific Skills and Abilities

• Professional demeanor with excellent communication and interpersonal skills to effectively interact with Executives, Physicians, Vendors, Pharmacists and all other clinical and IT personnel.
• Provides solutions to highly complex business workflows problems and functional resolutions to drive technical solutions by IMT team requiring frequent use of creativity and ingenuity and an in-depth analysis and evaluation of multiple factors.
• Experience with analyzing clinical systems and identifying continuous improvement opportunities. Strong statistical skills and interpretive abilities.
• Ability to provide clinical review for projects to ensure a high level of usability of system functionality is achieved.
• Demonstrated strong working knowledge of:
  • Thorough working knowledge of pharmacy operations processes and policies appropriate to a hospital setting.
  • Understands performance improvement mechanisms and data collection.
  • Demonstrates strong communication, organizational and planning skills.
• Proficiency with Microsoft Office suite
• Fluency in written and spoken English

We are looking for talented and driven individuals to join us.

Sidra Medicine is a state-of-the-art facility committed to providing women and children in Qatar with world-class tertiary healthcare services.