Shangri-La Group Looking for Guest Relations at Saudi , Jiddah Full Time

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

The Service Associate – Guest Relations will be responsible for personalized and prompt service to VIP guests from arrival to departure, provide all hotel guests courteous, tactful, and efficient services according to standards established by Shangri‐La Hotels and Resorts.

As a Service Associate – Guest Relations, we rely on you to,

• To have knowledge of the operational systems at the Front Office.
• To have complete knowledge of Shangri‐La’s standard operating policies and procedures.
• Establishes relationships with guests to delight and gain loyalty.
• Actively obtains feedback from guests to improve services and facilities.
• Establishes relationships with guests to delight and gain loyalty.
• Actively obtains feedback from guests to improve services and facilities.
• Is familiar with all happening in the hotel, arrivals, departures, and see‐offs of guests staying in‐house or attending a function.
• Is familiar with VIP room blocks and conducts random inspections of rooms.

What We Are Looking For

• Has previous experience in luxury hotels and knowledge of Front Office / Guest Relations
• Articulate, presentable and well groomed.
• Has high proficiency in both written and verbal English.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates