Albania or South Eastern European+91-8296293757Part 3. Job ContentRole Objective:?Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, answering emails, handling company inquiries, and handling and resolving of complainsDetailed Roles and Responsibilities:Know-How (for all levels)?Build strong relationships and liaise with all other departments especially housekeeping, reservations etc.?Resolve tenant issues, complaints, problems in a quick, efficient manner to maintain a high level of tenant satisfaction and quality service.?To professionally answer telephones and attend to tenant requests and issues raised.?To log all requests into company, Share Point system and transfer the request to respective departments e.g. maintenance, housekeeping etc.?Answer enquiries from companies.?Greet visitors warmly and make sure they are comfortable.?Inform the host that a visitor has arrived and introduce the visitor and host together.?Schedule meetings and conference rooms.?Make coffee and set out food. (manager, visitors)?Ensure reception area is kept clean and tidy at all times.?Coordinate mail flow in and out of office via the company drivers.?Coordinate all office activities.?Professionally handle all petty cash in conjunction with company procedures and Property and Operations Managers?Subsequent disbursement of petty cash to maintenance, office supplies, cafeteria and housekeeping.?Preparation of Petty Cash reimbursement/expenditures replenishment.?Arrangement of tenant car parking availability as per lease terms and conditions and with the assistance of the security officers.?Provide visitors badges to new tenants and direct new tenants to where they can sign in for their property registration and check list.?Send and receive Company emails and faxes.?Collect and distribute parcels and other mail to the tenants.?Perform basic bookkeeping, filing, and clerical duties.?Take note and pass on messages to intended recipients.?Schedule follow-up appointments.?Maintain a secure, personal log in to the company MS GP Dynamics computer system.Problem Solving (if any)?Low degree of complexity and frequency.General?Log in and log out of the MS GP Dynamics system during the scheduled shift?Preparing & sending cash handling report/Daily entries posted/Daily settlement summary to HO via email.?Maintaining staff attendance sheets.?Preparation of Time Sheets & Overtime schedules.?Preparation of Company Procurement Request Notifications (PRN?s) for housekeeping, Front office and Maintenance requests.?Ensure stock PRN?s are completed in advance for the purchasing of coffee items, juices, cafeteria supplies etc.?Preparation of schedule for pest control (NPC) for LMDT.?Preparation of manual invoice for Laundry, Cleaning services rendered for Damaged/Missing.?Follow ? up collections for Laundry & Cleaning services rendered.?Preparation of Ledger in a monthly outstanding balance for laundry.?Generating Short term bills from focus/Dynamic GP & issuing receipts (cash/pos)?Generating focus/Dynamic GP bills for laundry & cleaning services & issuing receipts (cash/pos/chq)?Generating focus/Dynamics GP for the rental payments issuing receipts (cash/pos/chq)?Ensuring that all tenants cheque payments and contracts are passed to Majestic Real Estate for administration.?Check ? in & check- out of long-term tenants.?Show Flats to customers/visitors (showroom)?Arranging electricity refundable deposit and transfer letters of flat when vacant with the Administration Manager.?Arranging of security deposit refundable letters.?Filling documents (contracts & others)?Posting entries to MS Dynamics GP.?Generating the occupancy report & arrival, check ? in check out reports, monthly reports entries posted, Settlement summary by outlet & guest ledger balance etc.?Checking postings entered into focus/Dynamic GP in the evening shift.?Others (emailing, attending calls etc)Part 4. Key Interactions (what are the main positions and entities that are interacted with)Internal:External:?Company Management?Helpdesk?Company Staff?Main Company Departments?Clients?Suppliers and Contractors?Tenants?VisitorsPart 5. Job RequirementEducational Qualifications?Diploma in Administration related subject with background in Front office or hospitality industry.Experience?Minimum 3 years? related experience?Preferably bi-lingual (English and Arabic)Behavioral Competencies (similar for some job levels)Technical Competencies (similar for same job families)?Excellent interpersonal skills?Analytical and problem-solving skills?Effective verbal and listening communications skills?Attention to detail and high level of accuracy?Effective organizational skills?Good communications skills.?Demonstrated customer service skills and focus?Professional demeanor?Results Oriented?Integrity?Commitment to Excellence?Sense of Ownership?Teamwork Orientation?Time Management?Microsoft Office Suite proficiency?Knowledge of office administration procedures?Ability to maintain a high level of accuracy and confidentiality concerning financial and employee files?Analytical skills?Problem solving analysis Company Profile Shabdi Jobs Services Coming From The Stable Of Shabdi & Zardi Trading & Contracting Co. W.L.L., A Well-Known Conglomerate Of Trading Of Stationery Products, Civil Construction & General Cleaning Services In Qatar, It Possesses The Same Client Centric Professionalism And Corporate Culture As Its Parent Company.
Keyskills :
ReceptionistgreetingvisitorshelpingthemnavigatethroughanofficeMSExcelWordOutlook&PowerPoint.
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