– Receive Customer cars for Service and Repair Jobs and raise repair orders on Dealer Management Systems.
– Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
– Filling customer data on the system using (Data Accuracy Rate).
– Promotion of Special Service Campaign.
– Able to provide detailed explanations on jobs to be carried out on vehicles.
– Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
– Ability to advise customers on the required vital jobs.
– Should have fair Selling Value-added Services, Service Contracts, and accessories.
– Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience.
– Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
– Raise special orders for parts not available and follow up and keep customers informed.
– Follow up payments of credit customers and ensure collection within a stipulated time.
– Conduct post-service follow-up to ensure customer satisfaction.
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}Minimum Two years of experience in the Automotive field.Bachelor of Automotive Engineering.Two years experience in an Authorized Service Center.Good in English.Basic computer skills.Presentable.Negotiation skillsBasic sales skills.
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