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Job Description
- Analysis and resolution of complex technical problems and issues.
- Supporting wide aspects of systems engineering designing, architecture, troubleshooting, testing, and maintaining products.
- Troubleshoot OCP/RHEL configuration & services and container issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
- Perform operational tasks to resolve all incidents/requests in a timely manner.
- Update tickets with resolution tasks performed.
- Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
- Provide second level support to all incidents, requests and identify the root cause of incidents and problems
- Communicate with other teams and Bank’s Team for extending support
- Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
- Coach Service Desk and L1 teams for technical and behavioural skills
- Establish monitoring for Openshift infrastructure
- Identify problems and errors before they impact a Bank’s service Lead and manage all initial Bank escalation for operational issues.
- Plan and execute approved maintenance activities
- Work with OEM for the support cases
