SAUDI PAYMENTS Looking for Corporate & Government Relationship Senior Officer at Saudi , Riyadh Full Time

Job purpose:

Support in handle Saudi Payments’ existing clients/partners accounts and the provision of timely and quality support and services in order to grow and retain ongoing relationships, generate revenues through identified opportunities and maintain optimal customer experience.

Key Accountabilities:

• Builds strong relationships with assigned clients/partners through the provision of timely and quality services and resolution of various issues ensuring they receive highest quality of support and dedication.
• Assist in introduce Saudi Payments Onboarding Unit to clients/partners and monitor the onboarding process to ensure the timely and effective integration and identify areas for improvement to take corrective actions as needed.
• Follow up with the Technology, Operations and Business Operations functions on the timely and effective resolution of issues to ensure client/partner satisfaction.
• Coordinate the self-assessment process between clients/partners and the Business Operations function in order to identify client/partner score and account performance.
• Support in identify clients/partners that require further product utilization optimization and manage the definition of relevant KPIs to support account performance evaluations that would support the monitoring and measurement processes.
• Identify up-selling and cross-selling opportunities with existing clients/partners and promote suitable products in coordination with the Other Relationship Management Segment segments team.
• Coordinate with the Technology and Operations teams for the technical assessment of clients/partners and share assessment results with the Relationship Manager to ensure thorough needs and capability analysis.
• Support with the negotiation and finalization of deals with existing clients/partners and acquisition of new clients/ partners.
• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Minimum Qualification

Bachelor’s degree in Business Administration, or any related field.

Desirable Experience, Knowledge and Skills

• 2 – 4 years of relevant experience in relationship management and/or account management.
• Bilingual (English and Arabic).