SAUDI AIRLINES Looking for User Experience Specialist at Saudi , Jeddah Full Time

Job Purpose:

As a User Experience (UX) Specialist, you will be responsible for creating intuitive, user-centric designs for digital products and services and championing responsive, mobile first design. You will collaborate with cross-functional teams to understand user needs, define user personas, conduct user research, and translate findings into actionable design solutions. Your role will involve creating wireframes, prototypes, and interactive mockups to effectively communicate design ideas.

Key Accountabilities:

1. Advocate for a user centered approach for all touchpoints. Conduct user research to understand pain points, needs and behaviors

2. Develop improved user journeys to remove friction across digital touchpoints

3. Develop user personas, user flows and customer journey maps

4. Create wireframes, prototypes and mock ups

5. Collaborate with key stakeholders including Operations, Partnerships, Saudia Digital Customer Experience & Guest Call Center to define and prioritize design requirements

6. Conduct usability testing and gather user feedback

7. Analyze data and designs based on user insights

8. Work closely with Digital Customer Experience to ensure seamless execution of designs

9. Conduct usability testing and iterate designs based on user feedback to ensure a seamless user experience

Education:

• Bachelor’s degree in a relevant field
• Experience as a UX specialist or in a similar role
• Proficiency in design tools including Figma, Adobe XD, Sketch, or similar
• Strong knowledge of user-centered design principles and methodologies