Willing to assign in RAS LAFFAN Candidate must have driving license (MANDATORY)Candidate must be available in Qatar with NOCFunctional Support Role? First Line Support- Troubleshooting of Tier1 End-User level incidents? Single point of contact of all IT issues? Standby IT Support Services during events, and post go-live for IT Systems and Applications? Providing prompt and courteous support services to COMPANY and its JVS during and outsideworking hours? Provide support for peripheral devices, for example, blackberries, printers, faxes etc. andtroubleshoots associated issues.? Perform emergency back-up and restoration of emails for the users.? Ensuring smooth IT Operations and Functionality with 24/7 service and highest servicestandards.? Consistent operations of audio video conferencing systems, Internet, and computer systems.? Launching new applications, hardware?s, and projects as per the changing technology.? Ensuring limited downtime of key and essential support servicesIT Assets Lifecycle and IT Store maintenance? IT Assets Release? IT Records update, and reconciliation? IT Assets provision for end-users as per COMPANY policies and procedures? IT Assets disposalIT Inventory and Stock Keeping:? Update and manage the IT inventory and organizes stocks in the IT storage? room.? Coordinate with Supply department regarding the follow up of deliveries of? the requested materials.? Maintain hard copy files of IT invoices, delivery receipts and warranties.? Maintain copies of all associated documentation and verifies monthly bills.? Perform all activities related to IT Asset management such as registration,? tagging, preventive maintenance, license, and usage.Service Desk Management:? Assign service calls to engineers and reports upon completion or escalation? of issues.? Maintain and develop files and records for all printer related issues and costs? overhead.? Send out downtime notification to affected parties when required.? Create consolidated timesheets for IT client support team.
Keyskills :
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