Ruby Information Technology Solutions Looking for Head Of Recruitment And Student Services at Doha, Baladīyat ad Dawḩah, Qatar Full Time

As part of the learner journey, you will manage and co-ordinate: ? Pre-entry guidance, support and processes ? Admissions and guidance ? On-programme student support ? The monitoring of student performance and progress ? The Student Voice and communications ? Student events and extra-curricular activity ? The Student exit, progression and destination process ? Internal communication (notice boards, messages, materials etc) ? Front of house/reception Duties and Responsibilities : – Pre-entry guidance, support and processes In liaison with the Admissions, Advice & Guidance Officer: – Manage and co-ordinate leads (communication/webinars/tasters) – In liaison with finance, oversee the collection of all tuition fees Admissions and guidance In liaison with the Admissions, Advice & Guidance Officer: – Manage the process of enrolment and placement (placement tests, IELTS, advice and guidance) – Manage and have oversight of the induction process – Manage the late enrolment & induction process to ensure all students receive the same experience On-programme student support – Lead and manage Student Pastoral Tutorial Support including the Student Advisory Team – Manage all on-programme support issues – Ensure all students receive a progression talk and co-ordinate all applications for further study – Provide access to careers and employment guidance (guest speakers, information, internships) – Lead on the welfare and wellbeing of students including arranging counselling, providing advice, guidance and other relevant activities that promotes health and wellbeing – Have oversight of and coordinate the Student Disciplinary process when required The monitoring of student performance and progress – In liaison with the academic course delivery team, co-ordinate the reporting of student performance and progress – Ensure all grades have been inputted and provide regular updates and reports to the Principal and the Head of Academics The Student Voice and communications – Manage and co-ordinate the Student Voice including arranging all student representative meetings (in liaison with the Academic Team); gathering feedback; providing progress reports and information to students (‘You said, we did’) – Provide reports to the Principal on all Student Voice activity – Communicate and feedback actions taken (e.g posters, email, social media) Student events and extra-curricular activity – Provide and co-ordinate an annual schedule of student enrichment and extra-curricular activity – Manage activities and in liaison with the academic staff, assist in expanding the range of events Internal communication – Ensure that the learning environment is inspiring and vibrant by managing and overseeing the quality of noticeboards and displays – Ensure students receive regular and up-to-date information through various and appropriate mediums such as internal noticeboards, email, social media etc – In liaison with the Marketing and Student Recruitment Officers, ensure all prospective students receive regular information and correspondence to ensure their route to entry The Student exit, progression and destination process Manage the process of student exit, including arranging exit interviews and the recording of comments and destinations – Establish and manage an Alumni service by maintaining a database of exiting students and keeping in touch with them to inform them of provision and news Front of house/reception – Provide a high quality front-of-house reception service ensuring that calls and enquiries are professionally received and communication is consistent and meets professional standards – Manage and report on the collection of enquiries Health, Safety & Wellbeing – Act as one of First-Aid responders – Act as a designated Fire Warden/Marshall as required – In liaison with the Principal, provide an oversight of the health, safety and wellbeing of all students and other stakeholders Skills and abilities ? The ability to listen, provide empathy and act with discretion as required ? Proven IT skills (Microsoft programs and online resources). ? Outstanding organisational skills ? Excellent communication skills, written and verbal with people at all levels. ? The ability to create innovative ways to communicate and support students ? Project planning and management skills with the ability to see tasks through to completion, to work at pace / under pressure and to meet deadlines ? Excellent knowledge and experience of using information technology and management systems together with strong oral and written communication and presentation skills ? A high level of integrity with a personal style that inspires trust and confidence. ? Proven ability to work under pressure while remaining calm and meeting strict deadlines ? The ability to be supportive and anticipatory where it will help the Principal ? The ability to priorities own work and think and plan ahead ? The ability to exercise tact and discretion and maintain confidentiality at all times ? Attention to detail and ability to work efficiently to complete set tasks ? A positive outlook and determination to succeed. Knowledge Essential: ? An understanding of student support within an educational institution, its issues and strategies to manage them ? Knowledge of student support services within an educational context Desirable: ? Student support in a higher education institution ? Write and speak Arabic Qualifications ? A Bachelor’s degree in a related subject Desirable: ? A Masters qualification in a related subject ? Project management qualification Experience Essential: ? At least 2 years’ experience of working in a student services or support role within an educational institution ? Experience at providing advice and guidance to students or young people Desirable: ? Experience of working in a Higher Education institution or organisation Job Types: Full-time, Permanent Application Question(s): Are you in Doha?Can you join immediately? Education: Bachelor’s (Preferred) Experience: student support role: 2 years (Required) Work Remotely: No