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Description:
Hiring Operations Manager (Male or Female)
We are looking for an Operations Manager to deal with all our operations needed to run a successful holiday home rentals.
Oversee maintenance needs and housekeeping scheduling
Coordinating and multi-tasking job duties in a fast-paced environment
Providing professional service to each Guest Check-in and Check-out as needed
Property supplies management
Maintenance reporting
DTCM portal management
Ensure properties are in excellent shape to host guests
Effective time management
Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
Collaborating effectively with the finance team on payments to vendors
Working on other tasks as required
Skills & Experience Requirements:
Minimum of 2+ year’s holiday home experience required
Bachelor’s degree or diploma
Fluent English (must)
Bilingual
Ability to work in shifts based on rotating weekly roster.
Comfortable with DTCM
Familiar with Vacation rental software
Driven to succeed and reliable
Must possess a customer-first mentality
Exceptional interpersonal skills
Capable to work under pressure
Strong communication, consultative and negotiation skills
Creative talents and the ability to solve tough problems on the fly without having to seek assistance
Excellent time management and prioritization
Keen eye for detail
Driver’s License is a must
Experience:
Operations Manager:
2 years (Required)
Language:
Bilingual, English (Required)
License/Certification:
Light vehicle UAE driving license? (Required)
