Front Office ReceptionistRIXOS RIXOS DOHA QETAIFAN ISLAND Location Doha, Ad Daw?ah, Qatar Category Rooms RIXOS Posted Date 24/08/2022Job Start Date :01/10/2022 Job Type Permanent Full-TimeBe part of a unique and complex resort in QatarTake advantage of opportunities to be recognized for your professional contributionsEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our academiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities like Planet 21Registers and assigns rooms to guests:+ Greets the guests upon arrival+ Inquires if they have a reservation+ Advices the guest about the room rate+ Makes sure the guest completes all necessary information for registration.+ Determines the method of payment for the account.Prepares arrivals for the day with back up correspondence.Prepares breakfast coupons for the arrivals of the day.Makes room assignment for groups and individualsRuns and follows up ?Trace Report? of the system.Reads and follows up on logbook information and hand over.Stays up to date on room rates, packages, discounts, promotions and their operational details.Develops a thorough knowledge of the following:Opera Front Office System and ReportsRoom types and locationsHotels? staff and services and operating hoursHas knowledge about how to make and change reservations.Prepares group envelopes and meal coupons in line with Group Instruction Sheet.Goes through and be informed of arrivals of the day.Runs ?Back Up Reports? for every shiftDelivers messages and faxes upon arrival of the guestUnderstands and follows up on proper mail, package and message handling procedures.Has an updated information of the daily activities, event and meetings taking place in the hotel.Gives directions to the guests for the locations hotel premises and guest rooms.Informs Guest relations of the arrival of VIP s and other guests to be escorted.Arranges bellboys to escort the guests to the rooms upon c-in and carry the luggage.Makes room changes if necessary, informs all necessary departments.Communicates the changes, requests and current room situation to HK department.Ensures the information flow between the guests and other departments by assisting them.Services must be courteous, friendly and efficient at all times.Files all FO reports by the end of the shift or the day.Updates all guest information from registration card to the computer system.Updates any special notes or requests for the guest and frequent flyer card numbers to the profile field and saves the information for future reference.Makes daily bucket checkFollows up on departures of the day.Knows cash handling procedures, files posts all charges to Guest Ledger and City Ledger accounts.Issues safe deposit boxes to guests as per policy.Posts checks manually if there is an interface problem.Makes currency change for in-house guests.Checks out guests and ensures the following attachments and details are complete:Billing address is completeTravel Agent voucher covers the services being billedCredit card voucher has been imprinted and completed correctly and signed.Receives room or function deposits and provides necessary receipts.Credits advance payments to guest folios.Maintains the cleanliness and tidiness of the Front Desk area, utilizes free time for tidiness of work areas.Handles guest complaints, informs management if necessary.Promotes selling of high rated rooms.Knows and follows the fire and safety regulations of the hotel.Performs other duties assigned by his/her supervisor.Answers and follows up Guest Service Line as per policy.2-year experience in similar experience.Degree/Diploma in Hospitality Management.Ability to work from multiple shifts includes Night Shift.Excellent reading, writing, and oral proficiency in the English language.Proficient in Opera PMS and MS Office.Flexibility to respond to a range of different work situations.
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