DohaQatar, Qatar
Rise Enterprise
Full time
Head BaristaJob Location : QatarResponsibilities :?Assume responsibility for all aspects of the coffee production.?Be capable of completing and overseeing all daily operations of the coffee bars at all locations.?Oversee all barista employees, including: hiring and terminations, performance and pay reviews, job descriptions and responsibilities, training and continuing education, discipline and commendation.?Management of baristas: customer service, preparation and presentation of beverages and information, operational procedures, merchandising.?Management of back of house operations: payroll, scheduling, ordering, and sales and profitability?contribute ideas as far as operational flow.?Be ?on-call? with the responsibility to respond to problems or fill-in when needed.?Cultivate a professional, friendly, efficient work environment?Proactive training staff to maintain and uphold all company and caf policies.?Handle customer complaints with professionalism and tact?Proactively solve problemsJob Details :?Excellent communication and teaching skills Infectious love of coffee.?Ability to keep a calm, mature, professional demeanor when at all times?Proactive approach to problem-solving and staff management?A high degree of ethics and obsession with customer service?Excellent time management skills and ability to self-direct when necessary?High level of organization?Adaptability and the ability to creatively troubleshoot difficult situations?Superior leadership capabilities; ability to work well within groups?At least 3 years of experience in specialty coffee and the coffee industry?Focused perspective on what a high-functioning coffee bar looks like and how to execute that perspective?A passion for small business and quality products?Be a model barista, both as far as bar skills, customer service and enthusiasm to share knowledge?Detail-oriented?Previous management experience.
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