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UAE

RecruitIN Solution Looking for Help Desk Specialist (Ecomm) at United Arab Emirates Full Time

Job Description

  1. Role: Ecomm Helpdesk
  2. Location Dubai
  3. Contract duration 6 months extendable to 1 year or more
  4. Budget 5000 AED
  5. Notice period Immediate Joiners

JD:

  • PERFORMING CALL/ TELEPHONY/ REMOTE support
  • Working on Emails through eCase tool
  • Adhere to department KPIs including call quality, grade of service
  • Onboarding customers on Integration (DEC & API)
  • Assisting easyship customers on their Queries, Errors, etc.
  • Assisting customers with their technical queries via Emailship, easyship
  • Assisting customers on Chat service
  • Managing projects related to new tools and existing tools enhancements
  • NUMBER of calls per day is estimated to be 300 calls
  • Giving training in advance for the replacement staff to have a proper handover
  • Working hours from 8 6

Job Overview

  • Date Posted:
  • Job Title: RecruitIN Solution Looking for Help Desk Specialist (Ecomm) at United Arab Emirates
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