Description:
Time to change your career with Raqmiyat LLC…
Exciting job opportunity for IT Service Desk for our Client in Abu Dhabi.
Job Title : IT Service Desk
Job Location : Abu Dhabi
Duration: 12 Months Extendable
Job Description:
Bachelor’s degree in Computer Sciences or related filed.
Professional certifications such as ITIL.
1+ years of experience providing technical support in a healthcare setting
Experience with healthcare information systems, such as EMRs, patient portals, and medical imaging systems
Knowledge of MS Products (from user perspective)
Strong Customer Service Skills, verbal and written and work ethics
Accuracy of data input
Service Desk or Contact Centre previous environmental experience preferred.
Good literacy skills in both Arabic and English
Experience in troubleshooting Desktop and network environments
Experience in an Active Directory, Exchange and Desktop Remote Management tools
Experience in Quality management tools and call recording software
Experience of using IT Service Management tools for recording, managing and resolving of Incidents and Service Requests.
Knowledge on Contact center operations
ITIL Expert Certification or relevant experience on the service desk operations.
Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
Strong understanding of ITIL Service Management
Sound knowledge of Microsoft Office products
Strong analytical skills.
Demonstrated ability to mentor and implement Service desk support processes and techniques.
Proven planning and time-management skills
Ability to work under pressure and adapt to changing scenarios whilst meeting management’s expectations
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