Qatar
Qatar Airways – Other locations
Full time
We
have an incredibly exciting opportunity to join our dynamic team at the Oryx
Airport Hotel as a Front Desk Agent.
The Oryx Airport Hotel is located at Hamad
International Airport (HIA) and is operated by Dhiafatina Hotels, a
wholly-owned subsidiary of the Qatar Airways Group. Our hotel was nominated for
the best Airport Hotel at the Skytrax 2020 World Airport Hotel awards.
About the Role
As a Front Desk Agent,
you are responsible in providing professional and customer-focused services to
our guests at Oryx Airport Hotel. You will ensure that the guests will have a
memorable experience by attending to their needs with utmost professionalism
and care. You will serve as the first point of contact of our guests and will
handle their requests and complaints, registration and reservations. You will provide
them information about their hotel rooms, room rates and facilities of the
hotel. You will ensure that all check-out guests payment is balanced at the end
of the shift.
You will provide prompt,
courteous and efficient services to all guest, in order to achieve a high level
of customer satisfaction through personalized service from arrival until
departure. You will personally greet and escort guests to their rooms to make
them feel expected and welcomed.
Qualifications
To be successful in this role, candidates
should have:
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