Qatar Airways Looking for Lead Customer Experience Research Officer at Doha, Baladīyat ad Dawḩah, Qatar Full Time

As Lead Customer Experience Research Officer, you will be responsible to provide end-to-end management of all research activities conducted by Customer Experience including research plan, design, execution and analysis. You will also be in charge of all customer feedback related data processing and develop reporting requirements for various internal clients.

In addition to the above, other key responsibilities includes:

Contribute to the customer research strategy by providing research-based customer-centric reports and dashboards with observation, analysis, key findings and recommendations on customer experience and research feedback. Develop detailed business acumen and understanding of the operations to provide relevant research feedback based on the client’s requirements. Maintain documentation of processes and deliverables and be the main source of information on best practices and competitor research insights with a focus on benchmarking and development plan. Work with IT team and clients to improve research data quality, data collection mechanisms, data usage and present research projects to ensure operational efficiency. Support knowledge and best practices sharing of topics, development of KPI measurement, techniques and technology to ensure business continuity in the team.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

If you are looking to take your career to the next level join our Customer Experience Research and Insights Team.

In order to be successful in this role you should have:

A bachelor’s degree or equivalent preferably in Social Sciences, Marketing Research, Psychology, Sociology, Statistics, Applied Mathematics or Economics from a reputable university with at least 4 years of job-related experience in a large multinational organization. Expertise in research methodologies, consumer behavior, and market research activities. Expertise in survey platforms, tools and in reports and analysis of complex customer and/or commercial data. Specialist skills in various extraction, transformation, analytical and visualization systems and tools such as SAS, SPSS, SQL, Power BI, Tableau, SAP BOBJ, Microsoft Excel, etc. Knowledge in customer service/customer success/customer experience or engagement. Coaching, training and mentoring skills Good command of English language. Willingness to relocate to Doha, Qatar.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.