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Job Description
Job summaryAmazon?s Operations Employee Relations (ER) team is looking for a Employee Relations Manager with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people. The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. The Employee Relations Manager will play a vital role in advancing our mission. Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders? skill sets in associate engagement across the organization.We are seeking Employee Relations Manager to support the MENA Customer Service Operations which contains both, a brick and mortar and virtual workforce. The individual must have a demonstrated ability to collaborate with and influence Operations managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The ER Manager also will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The individual should be capable of creating and executing a strategy across CS MENA that supports operational goals and objectives. Individual must have an ability to detect, and address the hidden risk that are created with a virtual population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with Ops/HR leaders, frontline managers and associates.
- Bachelor?s degree
- 8-10 years of proven experience in labor and employee relations
- Significant employee and labor relations subject matter expertise
- Successful record of creating, improving and executing programs at scale
- Experience identifying and resolving complex issues
- Advanced sense of accountability, high-quality judgment and sound decision-making
- English language proficiency.
- Works well in a fast-paced environment, flexible, able to change direction quickly and in leading through ambiguity and constant change
- Ability to handle confidential information and escalate issues when appropriate
- Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
- Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
- Masters degree in Human Resources, or other specialized training in labor/employee relations
- Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
- Outstanding written and verbal communication skills
- Stellar team, interpersonal, and persuasion skills, with demonstrated ability to influence peers, senior leaders, and across organizational lines
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