Job summaryDo you like to help shape the future of customer support? Earth?s Most Customer Centric Company is seeking an exceptionally talented individual to join our WW Customer Service (CS) team within Global Outsourcing (GO). The pace of Amazon CS GO?s innovation, launches, international scale, and complexity creates huge opportunities.We are seeking an experienced account management leader to join our CS GO team as a Associate Vendor Manager. This role will lead and drive regional projects, work closely with the CS Project Management team to ensure the timely and successful launch of CS projects in the region, manage external vendor relationships, drive operational excellence, and collaborate with other Amazon teams to positively impact customer experience.The ideal candidate will draw from their previous work experience in project or program management, vendor or account management, contact center management and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment.Key job responsibilities
About the teamAmazon?s Global Outsourcing manages a network of outsourced contact center vendors, which Amazon intentionally refers to as partners, to provide capacity, flexibility, and a cost benefit while delivering exceptional support experiences to Amazon?s growing customer base. These inputs provide energy directly into the Amazon Flywheel by providing exceptional customer experiences and lowering support cost. The APAC GO team specifically assists internal stakeholders by supporting their customers located in the Asia Pacific region
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