Proztec Looking for Officer-operations at Doha, Qatar Full Time

Division:
City: Doha
Vacancies: 1

Job Function:
Employment Type: Mid Level

**Job Description**:
Work is generally routine most tasks are well defined, but with considerable variation; some phases of the work are less well defined and may require independent action.

**Responsibilities**:
**Duties and Responsibilities**:
*
(a)** **User Support: *
Attending user phone calls
Teller Kill fixes
Manager approval status checking
Local & Overseas users support after working hours and during week holidays
**(b)** **System Backups**:
Core banking before/after batch backups thru Networker
Running Clone backups jobs on daily basis
Verifying logs of scheduled backups, escalating and follow-up backup fail issues
**(c)** **EOD-Batches**:
Running end of days for Doha, Dubai, Kuwait & international representative branches
Escalation and follow up batches issues
Month end related activities
**(d)** **Monitoring**:
Monitoring of ATM transactions
Monitoring TECS System
Monitoring of Credit cards transactions and POS transactions
Manual checking of debit/credit card transactions
Monitoring of SMS banking & Internet banking

*
(e)** **Customer Utility Bills: *
Generating / transferring electronically customer utility bills (Vodafone/School Payment Files/AMEX) payments
Download/upload world check system files
Generating AML (NORKOM) files and running EOD

*
(f)** **Cards Management System: *
Generating POS payment files then running POS End of Day
Executing CTL End of Day
Monitoring the batch till successful completion

*
(g)** **CRC System: *
Generating Core Bank data files for CRC System
Generating Cards data files after CTL/POS EOD successful completion

Executing Doha Collection EOD from CRC System
**Additional Responsibilities**:
**(a)** **Data Center**:
Up-keeping of data center around the clock
In/Out control of data center by various designed forms
Generating data center access control list
Monitoring/checking data center facilities i.e. A/C cooling system, Fire system, UPS status
**(b)** **Month End**:
Providing support within ITD and Finance depts. by proving month end reports
Running various scripts / programs in order to finalize month end processes
**(c)** **Others**:
Ability to establish and maintain a positive and professional relationship with co-workers and other shift mates
Ability to organize, efficiently document and routinely update information’s,
Flexibility in responding courteously to immediate needs of users and callers
Ability to establish priorities and maintain productivity despite numerous interruptions.
Ability to establish and maintain excellent work relation with other ops staff with exceptional technical understanding as well as implementing possible solutions and strategies.
Technical Competencies: ( sys Admin, EMC storage products, backup and recovery knowledge apps (Networker)
Experience: 5+ years