Propel Consult Looking for Senior Manager, Hospitality Operations at Saudi Arabia Full Time

Job Description :

Company
Our client is founded by the Saudi government to bring all communities together and develop all sectors and fields with innovative solutions. The organization generates over $24 million in sales and has over 850 companies and 700 employees.
They are currently looking for a Hospitality Operations Manager (Senior) to be based in Sharma, Saudi Arabia.

Duties & Responsibilities:

• Develop all in-house bespoke processes and standard operating procedures using hotel industry standards and best practices.
• Develop, implement, and update the hotel’s operating manual.
• Work closely with senior management in the development of contractual scopes and KPIs for a tendering process.
• Mentor, manage and support the day-to-day contractual obligations of the service provider.
• Develop and implement improvement strategies to ensure continued progression in customer service across all areas.
• Show awareness of innovative ways to deliver expertise and technical services, systems, and outcomes in support of overall future company vision as a world leader in all fields.
• Lead and oversee all training aspects of each team member to ensure exceptional customer service.
• Manage all front of house and public space operations to ensure smooth check-in, check-out processes and resident engagement/management.
• Manage all back of house (BOH) operations to underpin all aspects of the hotel management and operation.
• Take responsibility and accountability in maintaining high-performance among all hotel staff members setting daily, weekly and monthly performance goals.
• Evaluate all KPIs and collate the necessary support and report documents pertaining to the outcomes of these key areas.
• Conduct periodic appraisal and evaluations against the performance of each hotel service.
• Manage the development and issuance of daily, weekly and monthly occupancy reports, stock control reports, maintenance reports, housekeeping and laundry reports, F&B Reports and income/expenditure reports.
• Develop in-house bespoke processes and standard operating procedures using hotel and soft service (housekeeping) industry standards and best practices.
• Proofread and redline all SOPs, manuals and job scopes to ensure all aspects of the services are aligned with best practices. Review all annually.
• Implement all best practices, standards and periodically perform gap analysis on all services.
• Continuously log and monitor all observations of non-conformance in each work scope and service.
• Introduce control measures to ensure all service divisions are monitored, managed and maintained by the service provider. These should be in the form of low-level checklist and reports and high-level systematic controls or system-based solutions.

Qualification & Requirements:

• Degree in Hospitality Management, Hotel Management or similar.
• Higher level management and leaderships qualifications.
• Relevant certificates in safety, hotel management, operations, and project management.
• 10 years minimum in same or similar role as Hotel Manager, General Manager, Duty Manager or Director of rooms.
• 4 or 5 star hotel, resort or cruise experience in large scale establishments.
• Experience working with multicultural and diverse multi language workforce.
• Experience in operating multi-projects in separate locations.
• Fluent written and spoken English
• Experience in Microsoft Office Suite.
• High level reporting and use if system, based technology such as SAP, Oracle and similar.