Propel Consult Looking for ICT Field Support at Manama Full Time

Job Description :
Company
Our client is a semi-governmental Aviation Company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for an ICT Field Support – Service Delivery– (Shift Basis) to be based in Bahrain.

Duties & Responsibilities:

• Perform incident classification, prioritization, and correlation with other reported incidents and matching against known errors
• Record all required incident details on the incident management system
• Link the incident record to the User ID and configurations
• First level support to attempt to resolve the incident, use remote control if necessary for incident resolution
• Track the incident until closure and keep the User up to date with the incident status
• Ensure troubleshooting, trials to restore the systems are done before escalating to Level 3.
• Preparation of new PCs/notebook computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients and setting of user profiles.
• Installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets in a timely manner.
• Installation of additional applications as per user’s requirements such as Airport Operating System applications, Acrobat reader, AUTOCAD etc.
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Provide remote troubleshooting solutions for computer or operating system issues that affect course delivery.
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.

Qualification & Requirements:

• A minimum of a Diploma degree, BSc. Degree in IT, Computer Science or equivalent
• Fresh Graduate with 0-2 years experience/training in providing technical support
• Ability to easily adapt to and learn new technologies.
• Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
• Candidate must be Bahraini