Company
Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a Lounge Leader to be based in Bahrain.
Responsibilities:
· Reviews the day’s arrivals of VIP and First Class guests
· Notes special requests/requirements/flight departure details l Liaise with airline call centers
· Plans and books new schedule for guests l Problem solves travel issues for guests, e.g. flight cancellations, disruptions
· Provides personalized lounge orientations to VIP’s
· Connects and gives recognition to all VIP’s and First Class guests to make them feel special
· Engages with warmth and openness with guests – stays fully present l Monitors service levels throughout the lounge l
· Directs the floor housekeeping and F&B stewarding teams as necessary
· Leads, coaches, motivates the lounge team
· Delivers lounge pre-service briefings that inspire commitment
· Leads by example, is a strong role model for interpersonal performance standards l
· Gives feedback to the lounge team to encourage superior performance
· Shares responsibilities with the F&B Director and Head House Keeper in managing all aspects of the Lounge
Job Type: Full-time
Salary: BD700.000 per month
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