· A Housekeeping Attendant is well presentable, approachable, and warm hearted, maintains highest cleaning, grooming and personal hygiene standards always.
· Provide cleaning and hygienic service for guest rooms and public areas and meet cleanliness and guest satisfaction.
· Report any maintenance issues concerns.
· Assist in delivering guest requests, if and whenever needed.
· Provide cleaning service by cleaning, vacuuming, dusting, replenishing amenities, linens, and supplies and any other duties deemed professional as preferred and requested by guest.
· Clean windows, bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using correct and coded cloths, mops, sponges, brushes, and/or cleaning agents.
· Polishing and buffing of marble floor, polishing of wooden floor and shampooing and maintenance of carpets.
· Assist other attendants by stripping and making beds, changing bed linens, dusting all furniture, pictures, drawers, window ledges, and shelves in team effort.
· Empty trash.
· Restock trolleys and baskets.
· Visually inspect room for cleanliness and appearance and signify cleaning completion
· Attend all mandatory meetings
· Report all suspicious persons or activities, hazardous conditions, etc. to supervisor and or Safety/Security Department or Housekeeping Manager
· Provide general assistance, instruction and/or guidance for guests and associate safety in the event of an emergency
· Complete all other duties as assigned by supervisor to include cross training or exposure or assistance in other areas or departments
· Keep work area neat and organized.
· Handover shift and to following colleague with completion of given task and pending task to be done.
· Make proper and correct use of guest linen and reports any misusage of the same to supervisor immediately.
· Periodically inspects, clean and maintain cleaning equipment and machines like vacuum cleaners, scrubbing machines, caddies etc.
· Reports and handover lost items to supervisor and does the necessary paper work.
· Cleaning of swimming pool and surrounding areas.
· Provide turndown service.
· Maintain a high standard of personal appearance, hygiene and correct uniform always.
· Handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty always.
Provide and maintain the highest possible service standards to our guests always.
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