PPI UAE Looking for Procurement Cum Customer Relations Executive at Dubai,UAE Full Time

Description:

Hiring for the role of Procurement cum Customer Relations Executive in Dubai, UAE

CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

Job Accountabilities Linked To Objective Areas

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file document
Follow communication procedures, guidelines and policies
Source trading materials through local vendors ensure 3 quotations are received for better pricing and profitability.
Raising LPO’s and ensuring trading items are received in a timely manner
Preparing minutes of the meeting and following up on open actionable items
Update GRN and Purchase invoices in system timely
Maintaining an efficient work environment while contributing to the overall success of the organization Any other activity which may be assigned by the management

Minimum Qualifications/ Experience/Knowledge/Skills Qualifications Bachelors Degree, Diploma in communication skills will be an advantage.

3 years’ experience in a manufacture or sales driven environment

Essential customer liaison experience required in a B2B manufacturing sector

Knowledge/Skills

Excellent communication skills
Passionate, hard worker and well organized professional with power to prioritize and multitask
Should exert sound judgment, discretion and preserve confidentiality
Good liaison with all other department members
Able to work in team
Pays attention to detail
Can work well in a fast-paced environment
Self-Starter who is proactive and motivated.