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Job Description
Job SummaryTo serve as the strategic interface with assigned business unit or functional area for solution discovery, service management, and relationship management.Serves as the business relationship link between Business Units and IT.Job ResponsibilitiesImplements ERP system, trainings & support.Performs business process re-engineering, GAP analysis and workarounds.Understands business problems and opportunities in the context of company?s requirements and recommending solutions to enable organizations to achieve goals and improve business processes.Provides expertise and address L2/L3 support in the assigned business function for ERP systemsProvides L1 technical support during implementations and supportConducts UAT, obtain sign-offs and prepare go-live plans for all systems implementationsMonitors support issues resolutions as per the agreed timelines and SLA.Prepares report as required by senior management and circulate with stakeholdersProvides/extracts information/analytics from ERP Systems for management on need basis.Identifies/incorporates best practices and lessons learned into program plans.Conducts the need assessment and assisting group companies in developing and deploying best business strategies, Project planning and co-ordination, change management and project risk management.Initializes the projects, reviewing quality control, system implementation control and documentation.Liaises with project stakeholders on an ongoing basis.Ensures policies and procedures are being followed.Job Knowledge & SkillsKnowledge of implementation of ERP and conjoined vertical specialized systemsKnowledge of Enterprise ArchitectureKnowledge of industry best practicesKnowledge of finance and accounting laws and regulations, where applicable.Knowledge of Construction, projects, FMCG industries related processes, as per assigned business unitJob ExperienceExperience in SAP PM (Plant Maintenance) Module / ETMTotal 10 years work experience 7 years industry related experience3 years in the GCC region (preferred)CompetenciesCollaborationAccountabilityResilienceQualityLeadershipCreates Strategy – DevelopingDrives Performance – DevelopingDevelops Future Leaders – DevelopingAgile Development Processes L3External Stakeholder Management L3IT Methodologies L3Governenace & Regulations L3Program Management L3EducationBachelors Degree in Information Technology or Computer ScienceProfessional Qualification in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle
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