Porsche Middle East Hiring for Customer & Prospect Specialist Job at Dubai Full Time

Aufgaben

At Porsche Middle East and Africa, we are looking to add a team member with energy, drive and initiative. This role requires competencies including resourcefulness, flexibility, integrity and the ability to innovate. We seek a customer customer-focused team player who is curious, charismatic and has a strong personality. The ideal candidate will demonstrate a comfortable range of communication skills and an analytical mind. This role requires a data data-driven, charismatic and strong personality reaching our goals and objectives.

Job Responsibilities:

• System ownership of CRM related systems such as C@P, C@P Marketing & C@P Marketing Manager, EPM and BIC to ensure professional usage on importer and dealer level. Responsible for system maintenance, further development and integration in the omniomni-channel ecosystem in cooperation with PAG, relevant PME dept. and PME assigned support agencies.
• Ensure sufficient data quality through continuous system training on dealership level and support PME markets in process enhancements. Preparation of standard standard-and ad ad-hoc reporting for relevant PME dept. as well as importers in our region.
• Responsible for all prospecting related CRM activities as part of the PME CPM strategy incl. efficient use of data analytics analytics(& -reporting) to support the PME Sales, After Sales and Marketing departments in target achievement and guide PME markets in their prospecting activities on retail level respectively.
• Full overview over prospect and customer insights activities and analysis. Implementation of future touch points to gather feedback and measure satisfaction aiming for continuous enhancement of the prospect and customer journey.
• Maintaining consistent CPM budget management to ensure appropriate and sufficient planning & utilization.