Description:
The role holder shall carry out his duties in accordance with the stipulated business policies and procedures and flexible to work within UAE.
CORE RESPONSIBILITIES:
Work under the guidance of the Service Sales Manager
Prepares estimates and issues quotations for additional repairs, up-gradating of units and modernization.
Liaises with clients to hunt new client, negotiate maintenance contract for Non-Otis recoveries and Modernization, ensuring all potential client risks are addresses under the renewal terms.
Ensures critical actions on all contracts including “SPL – special contracts” are captured to minimize Otis – Entity’s contractual risk.
Executes sales strategies to recover lost units, modernization and actively pursues clients to ensure unit recovery on favorable terms for Otis – Entity.
Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
Assists the Finance Department with the timely collection of payments based on contracting agreements.
Maintains and updates the maintenance contracts database in the SMS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.
Minimum Qualifications:
Bachelors’ degree in Engineering/ or equivalent
Experience and other requirements:
Minimum 3 years of relevant service sales experience in UAE/Gulf. Preferably having experience in Elevator/Escalator industry.
Must have UAE driving License
Fluent in written and spoken English, Arabic knowledge is an advantage.
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