As the Senior Customer Service Manager, you will be the cornerstone of our leadership team in UAE, for the Arabic Peninsula and Pakistan region. You will have the distinct responsibility of overseeing the customer service operations and instilling a culture of excellence, empathy, and efficiency. Your role is not just about strategy and implementation it’s about being the guiding light for a team of passionate individuals and enabling them to transcend operational excellence, driving growth and unparalleled customer satisfaction
Responsibilities:
Your role, as a manager is to ensure that your team delivers on its core duty :
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
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