NielsenIQ Looking for Manager Customer Success KSA at Saudi Arabia Full Time

Job Description

About the role

The Analytics & Insights manager will be a confident and capable crafter of compelling insight which delivers clear and actionable recommendations to our client. She or he will use analytical skills to develop/distribute new analytical approaches and help client make better decisions. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry, and category trends.

Responsibilities

• Deliver outstanding insight to the client, whilst developing and maintaining strong relationships with senior client personnel
• Provide feedback on client needs and challenging internal processes to best deliver those client needs
• Drive client value to help achieve agreed revenue and client satisfaction targets
• Use NIQ data to drive insights, identifying opportunities and threats for our client’s brands
• Present key insights to clients – both virtually and in person
• Introduce additional NielsenIQ services, where appropriate to meet client needs
• Co-develop and deliver against Joint Business Plans to support client’s business objectives
• Drive NPS (Net Promoter Score) and client satisfaction
• Drive cross market collaboration within NielsenIQ and client where appropriate
• Mentors/Coach team members.
• Effectively manage client workload requirements between team members
• Identify revenue opportunities to help the team exceed OP targets and engage with practice areas to ensure a sound knowledge of products and services available

Qualifications

• 5-7 years of experience in a relevant role and/or with appreciation of NielsenIQ products, services and data.
• Desire to tackle the challenge of working on a large Platinum client
• Ability to develop client relationships
• Solid understanding of FMCG industry and trends and be able to demonstrate a high level of business acumen
• Understanding of retail audit
• Knowledge of NielsenIQ products and services or equivalent
• Ability to adapt to new tools
• Results orientated with the ability to work to tight deadlines
• Demonstrated ability to make sound decisions and resolve problems in a highly client-focused fashion
• Excellent communication & interpersonal skills with business and insights context.
• People management skills would be a ideal but can be developed in the role – such as demonstrating the ability to achieve results through others, to motivate and inspire and to coach individuals to develop/realize their full potential

Additional Information

What We Can Offer

• Friendly community and team culture that promotes flexibility, openness, and simplicity
• Interesting work in a dynamic environment and a multi-cultural team
• Great learning and career development opportunities
• Onboarding programs and trainings

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

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