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The creation of exceptional out of home food experiences is the business of Nestlé Professional. We are a food and beverage company dedicated to partnering in and furthering the business of everyone involved in the foodservice and hospitality industry. Our passion is food and beverages and our aim is to develop close relationships with all our partners and use our global experience and know-how to share new, profitable, business ideas, trends and insights to ultimately help you achieve ongoing consumer satisfaction through our brands, products and solutions. Whatever your business challenges, ideas or opportunities, we will work by your side to help you realise the success you dreamed of and to always provide a memorable culinary experience for your guests. We are not just in the business of food and beverages but dedicated to delivering exceptional satisfaction on every plate and cup, dedicated to making more possible, with you. Learn more by visiting www.global.nestleprofessional.com.
Position Snapshot
Position: Customer Development Executive Level 1
Location: Doha, Qatar
Full-time
- Preferably, a graduate – degree or diploma educated
- 2 years plus work experience with customer service focus – Retail operations, Hospitality, coffee knowledge is a benefit
- Should have a minimum entry level in Microsoft Office – Ability to use Microsoft Office products including Word, Excel, PowerPoint to an intermediate level.
- A valid driving license
Position Summary
Responsible to stay constantly engaged with Starbucks Branded Solutions clients and Alshaya brand clients, as guardian of brand standards in execution, control, quality, presentation, and overall Starbucks brand representation. Create value so as to optimize business opportunities in the most efficient manner leveraging on the set of resources available. Contribute to the overall achievement of the annual sales plan through achieving operational controls and quality. Overall, the executive will be responsible for providing consultative support and service to existing and new Starbucks Branded Solutions Accounts primarily PSS to ensure revenue growth quality and profitability.
A day in the life of…
- Monitoring and evaluating clients to ensure that quality standards and marketing material are met and consistent with brand guidelines
- Coaching to specified accounts adapting your style and content to meet specific accounts needs
- Conduct spot checks and brand audits to assigned accounts
- Coordinate with Customer Development Management to schedule new and existing accounts brand visits. Coach the team to enhance their performance and improve skills on PSS execution and ensure controls in place and where required WPS locations
- Supports execution of new business won by channel team – new accounts integrated into Ledger.
- Works with Coordinators, Customer Development & other teams to provide excellent reports and stock reports and requirements, customer support, relationship management and product delivery.
- Develops best in class understanding of customer / zone including the ability to articulate Starbucks customers’ own commercial goals and KPIs. Understands the value that Starbucks contributes to these goals.
- Leads effort to maximize satisfaction, retention and reference ability of customers
- Responsible for approximately 40 approximately accounts in a designated region dependent on volume and geographical location.
- Responsible for order submission, stock take and audit within existing customer ledger.
- Performs customer feedback, audits quality and owns world class service to all customers within region.
What will make you successful
- A Passion for excellence displaying resilience and determination
- Excellent verbal and written communication skills
- Credible influencing & persuasion skills.
- Ability to build strong, effective internal & external winning relationships.
- Excellent presentation & negotiation skills
- Passion for delivering outstanding customer service.
- High personal drive & commitment to achieve required results
- Good planning & organizational skills
Nestlé is 308,000 employees strong and are driven by the purpose of enhancing the quality of life and contributing to a healthier future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic international working environment with constant opportunities for development. Want to learn more? Visit us at www.nestle.com.
