NEOM Looking for First Assistant Commissioner, Client Services and Outreach at Saudi , Neom Full Time

Overview

Position

First Assistant Commissioner Client Services & Outreach

Job Code

Reports to

Commissioner

Direct Reports

Assistant Commissioner, Client Services

Assistant Commissioner, Customs Policy and Planning

Assistant Commissioner, Trader Engagement

Assistant Commissioner, International Cooperation

Division

Client Services & Outreach

Department

N/A

Role Purpose

The Neom Department of Tax and Customs aims to formulate and implement Neom’s tax and customs’ policy in a manner that promotes the economic development of Neom and a high standard of living for its residents. Working for the Neom Department of Tax and Customs is more than just work; it is an opportunity to help shape the future of a region.

This role will establish the working team and working mechanisms required to operate this Division. This role will also lead the various Branches within the Division and guide their work. The First Assistant Commissioner will also participate, as part of the Senior Executive Team, in the development of the Department of Tax and Customs’ strategy and in reviewing and approving the policies, regulations, and decisions related to the underlying departments in accordance with the approved policies and procedures.

Key Accountabilities & Activities

Core functional

Responsibilities

• Lead the development of mechanisms for direct communication with large clients and SMEs to ensure getting a clear understanding of their needs, and to ensure professional management of their accounts.
• Lead the development of client support strategies and programs, as well as public education and awareness campaigns and training programs, in coordination with the relevant entities.
• Provide guidance in the review of tax and customs’ content used for publication and update of websites and in social media platforms.
• Ensure handling and responding to all tax and customs’ queries submitted by clients across the various channels, with the highest levels of accuracy and efficacy, and ensure that accurate responses are provided in a timely manner.
• Monitor compliance by the Division’s organizational units with the established tax and customs’ policies.

Developing function readiness and establishment

• Direct the development of the Division’s strategy in line with the Department of Tax and Customs’ vision and strategy in order to facilitate the achievement of the Department’s strategic objectives and enable efficient and effective operations.
• Ensure the timely provision of input to Strategy Management, in line with the approved governance process, to ensure that the Division’s needs are reflected in the overall Department of Tax and Customs’ strategy.
• Oversee the strategy implementation for the Division while ensuring that the underlying Branches are effectively monitoring and reporting deviations and executing the appropriate measures to mitigate potential risks.
• Direct the allocation of budget across the Division to ensure complete adherence and rectify any deviation from the plan in a timely manner.
• Consolidate the Division’s budget in order for the concerned parties to be able to develop a budget that addresses the Division’s requirements.
• Oversee the Division’s workforce planning and talent acquisition strategies, reports, figures and budgets to ensure adequate staffing levels to achieve the Department’s strategic objectives.
• Set performance management objectives for all reporting managers and perform mid-year and year end performance reviews.
• Identify talent for pivotal roles to ensure business continuity.
• Provide guidance to reporting managers on operational, financial and people management matters to ensure effective leadership.

Background, Skills & Qualifications

Qualifications, Skills, Experience and Mindset

Knowledge, Skills, And Experience

• A tertiary degree in law commerce or business administration is highly desirable.
• A minimum of 15 years in the area of revenue and/or customs administration with at least 10 years in a managerial position

Essential Aspects Of Desired Mindset

• Visioning
• Strategic thinking
• Political correctness and prudence
• Decisiveness
• Influencing others

Essential Leadership Qualities

• Ability to champion the articulation and delivery of strategic roadmaps.
• Ability to make decisions quickly and effectively in a constantly changing work environment.
• Ability to influence, inspire, and motivate others in order to get them to perform and succeed.

VERSION TRACKING

Version

Version 1

Prepared by

PwC

Reviewed by

Approved by

Name

Commissioner, Department of Tax and Customs

Signature

Date