National Company for Business Solutions – NCBS Looking for QA Manager ? Project/Site Level in Saudi Arabia Full Time

Job Description

Job location:

• Jeddah
• Dammam

Purpose of Role:TBAScope & Responsibilities:

• Driving quality metrics as a target for different processes.
• Manage process performance on Call Quality, FCR, CSAT and other relevant metrics etc.
• Managing individual quality teams aligned to each process for transactional quality & improvement initiatives.
• Ensuring reporting timelines & targets.
• Developing processes & formats to ensure effective quality management of processes and adherence to compliance standards.
• Ensuring calibration on Quality parameters by using various methodologies like Gage R&R, Discussion calibration.
• Assisting process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS).
• Working on process improvements through quality initiatives and Six Sigma methodology.
• Mentor and develop the team. This includes regular performance feedbacks and appraisals.

Keyskills :