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Our client is specialized in Fluffily Japanese Pancake and specialty coffee (OKAWA Café), they are urgently looking for Operations Manager to lead all aspects of the business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Responsibilities
1. Financials:
- Ensures to achieve OKAWA’s target (sales/food cost / labor/utilities/other financials) as set in the Business Plan.
- Set and manage OKAWA operating plan using P&L, monthly and quarterly business reviews.
- Continually review key financial variables, set related improvement plans, and communicate them with the concerned staff.
2. Operational Excellence
2.1 SOPs
- Design, and continually improve OKAWA’s standard operating manuals.
2.2 OER (Operation Evaluation Report).
- Ensure Conduct a minimum of 1 OER week.
2.3 Products.
- Ensure the team is always committed to all OKAWA’s standards.
- Make sure to have proper stocks of all products to cover forecasted sales for the day/Week/month.
- Check and ensure proper items in line with forecasted sales.
- Check and ensure Prerequisite Hygiene Requirements are done properly.
- Checks and ensure all equipment are in good condition and ready for operation.
2.4 Service
- Make sure the team is always got trained and providing excellent customer service.
- Ensures that OKAWA always got 5 stars to feedback on google rating, foursquare, and the related social media platforms
2.5 Image & Branding
- Participate in designing the marketing plan and advise with products’ promotion plan.
- Ensure that the cleanliness of exterior and interior are representing a positive brand image.
- Ensure team to wear complete uniform, follow proper grooming and personal hygiene standards.
2.6 Food Safety
- Ensure to check and monitor equipment temperatures, and make sure to practice municipality and food safety guidelines in line with brand standards.
- Make sure all products are within shelf life and with proper temperatures, properly tag with expiration dates and follow First in First Out.
- Ensure team to clean and sanitize every 2 hours for equipment’s and utensils or as needed.
- Make sure the 3 C sink is set up (wash, rinse & sanitize).
- Ensure effective pest control is done regularly and call the pest control company as needed.
- Ensure team is practicing proper hand washing, wearing aprons and hand gloves before making products.
2.7 Safety & Loss Prevention
- Ensure documenting all wastes / discarded products prior to discarding.
- Ensure fire extinguisher not expire and regularly monitor validity.
3. Inventory Management
- Perform inventory count daily (physical count) and fill up inventory count sheet and enter to Foodics as per actual count.
- Receive stocks from kitchen (count and double check each items/reset FIFO )
- Ensure to monitor and properly document all transfer items in the store (in and out).
4. Admin
Ensure to follow the opening and closing checklist.
Ensure sending daily reports to finance (deposit slip, POS invoices “If any”).
Make sure all store documents are valid and available (Store License, Employee Health Card).
Make sure to monitor and follow up on Municipality visit remarks.
5. Team Management
- Perform Team Schedule Weekly according to Labor Policy.
- Make sure to follow OJT and Cross Training guidelines.
- Make sure to identify and place the correct person to do the job during peak hours.
- Ensure planning the periodic vacation calendar (monthly / yearly).
- Ensure performing monthly evaluations for the team performance.
- Design and set Incentive Schemes & Criteria and make sure team members understand them.
- Motivate team members and maintain a good working environment with teamwork (Have a Fun Environment!)
6. Others
- Perform other functions that may be assigned from time to time.
Qualifications
- A min of 7 years of proven work experience as an Operations Manager, or a similar role
- Extensive food and beverage (F&B) knowledge
- Familiarity with restaurant management software
- Strong leadership, motivational, and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management
