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Job Description
Oversee and ensure adherence to all relevant e-commerce policies, processes, and standard operating procedures to maintain work consistency and control.
Promptly follow up on escalated cases, issues, or inquiries from junior team members, ensuring efficient and timely resolutions.
Deliver exceptional levels of customer service, maintaining and enhancing customer satisfaction across all touchpoints.
Manage day-to-day e-commerce operations, including our proprietary website and various marketplace platforms, ensuring seamless transactions and optimal online presence.
Monitor and manage multiple e-commerce platforms, ensuring smooth operations and adherence to partnership agreements.
Facilitate a smooth transaction flow between inventory and clients, ensuring accurate and efficient order fulfillment.
