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Job Discription
Required Qualification and Experience:
Bachelor in Computer Science.
2-3 years of experience in Mobi – Application Operatio
2+ Apache tomcat, Microservices , Weblogic
Good Knowledge to Application Development and Scripting.
Good Experience in Linux and Redhat platforms
Good background of MySQL, MongoDB, Oracle DB
Exposure to XML, JSON, JSONP Language.
· Support deployment and configurations in the mobile application platform.
· Operate & Monitor Web & Mobile Applications.
· Conducts account administration tasks and coordinates with CIT Development, QA, DBA, Network, IT Security Operations units and related concern teams for necessary synchronization.
· Attending Customer Complains in a timely manner maintaining section’s KPI.
· Manage middleware environment.
· Monitor collaborations environment for anomalies and errors, reporting and escalation of issues.
· Provide the required daily support, maintenance, and management of the platforms.
· Provide Level-II support and prepare escalation to IT Development and Executive Management Team.
· Forecasts system demands and recommends upgrades, expansions and reconfigurations.
· Develop and maintain high standards in establishing procedures and policies to address routine jobs and certain resolution protocols.
· Meet or exceed SLA obligations consistently and on an ongoing basis, allow for accurate metrics to measure response time, meet BCP requirements for offsite access, and reduce the time needed to address hardwa failures.
· Conducts account administration tasks and coordinates with CIT Development, QA, DBA, Network, IT Security Operations units and related concern teams for necessary synchronization.
· Attending Customer Complains in a timely manner maintain section’s KPI.
· Doentation, follow-up and Maintenance of released Applications.
· 24×7 Tier 2 support for contact center Web & mobile Applications
· Report Application performance information to the Line Managers.
· Exposure to Networking, Windows Administration and other infrastructure applications.
· Extend support for domain related applications within the section and comply section’s rules and policies
· Good Communication skills.
Desirable
Exposure of scripting in PHP, power shell, VB, debugging.
Strong skill in Apache Tomcat , Microservices & Weblogic
Strong skill in Log level Analysis for exceptions.
Strong skill in Log analysis using Kibana and ability to develop Operational dashboards.
Ability to integrate with other domain applications for extensive support.
Ability to develop Unix shell scripting.
Core Competencies required to successfully perform the job
1 Scripting skills
2. Kibbana Log Management Skills
4. Unix Shell Scripting Skills
5. Oracle Weblogic Skills
6. Mongo DB, Oracle DB Skills
7. 2-3 years of Java programing experience.
8. 4-5 years of Application Support skills.
8. Knowledge of database design and file management techniques.
9. Knowledge in Network Level with design and architecture of Applications mainly cloud based such as Cloudflare, NLB, F5
10. Excellent written and oral communication skills in English
Candidate Requirement
