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Job Description
One of our most prestigious client in the IT Sector is currently looking for an IT Support/Admin to work in the UAE.?Job Requirement:Language: French (Mandatory)Minimum 3 years of experience.Responsible for the customer support experienceOwn troubleshoot and solve customer technical issues using collaboration troubleshooting best practices and transparency within and across teams e g swarming Identify cases that require escalation either technically or strategically.Create and maintain incident management requests to product group engineering groupContribute to case deflection initiatives automation and other digital self-help assets to improve customer engineer experienceProvide ramp activities knowledge sharing technical coaching and mentoringDrive technical collaboration engagement Lead or participate in building communities with peer delivery roles may be workload or specialty specific Provide a hardware support for client machines Laptop Screen Projectors telephone etcFollow InfasME and customer policy s and procedures Maintain a clear ISM management system recordsManage devices delivery process and in-house store knowledge of Asset Management Good knowledge on support IOS Andriod devicesBasic understanding of Audio Video equipment and conference room setup Assist in creating operational documents training materials help subsystems user documentation and technical project documentation as required and make recommendations on technical issuesStrong experience in troubleshooting MS office Outlook Word Excel Powerpoint etc O365 and MS TeamsHand on Experiences on below ITSM tool System center configuration manager System Center operation manager laptop and PCs hardware support Windows 10 MAC OS Network devices installation.?
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