Description:
MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.
Position responsibilities:
Processing questions and problems from users through a ticketing system
Answering queries on blogs and forums as well as social media channels
Getting familiarized with the games so you can advise players
Getting creative in finding solutions to technical problems and bugs
Encouraging user loyalty by providing an outstanding service
Contributing to studio-wide community strategies
Supporting the community managers with ad-hoc tasks
Essential skills and experience required:
Experience in Customer Service roles or similar
Native level of Polish
Strong written and verbal communication skills in English (knowledge of additional languages is a plus)
Passion for gaming and ideally experience working in the gaming industry
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills, ability to multitask and adapt to changing priorities
Good knowledge of MS Office
Excellent interpersonal skills
Ability to work independently with minimal supervision as well as part of a wider team
Strong analytical, troubleshooting, problem-solving and decision-making abilities
Critical thinking skills to be able readily offer clients and players innovative solutions
Job Description Job PurposeDevelop and manage the implementation of all external projects/ventures across the Dnata Agencies Network. Ensure all the...
Apply For This JobJob Description Synopsis Provides superior service during a shift to Etihad standards of excellence to ensure that customers have a...
Apply For This JobJob Discription ARTE Consulting’s HR branch is looking for a Marketing Manager for one of its clients. Our client is...
Apply For This JobDescription: Hiring Sales and Marketing Assistant Location: Dubai Requirements: Bachelor’s Degree Graduated, excellent communication skills, computer proficiency (MS Office),...
Apply For This JobJob Description Summary You will be responsible to provide an excellent and consistent level of service to your customers. The...
Apply For This JobJob Discription Excellent communication skill Candidate Requirement...
Apply For This Job