EBS Procurement Techno Functional
1. Receiving end user service requests and log a service request ticket in the customer help desk ticketing system;
2. Tracking the end user service requests to provide the end user with known actions to provide a workaround to the service requests;
3. Escalate unresolved end user service request as needed with the functional track leader of the Oracle managed service to provide a workarounds for user requests, and;
4. Escalate unresolved end user service requests as need to the customer Level 2 Support agents.
5. Excellent experience in supporting procurement modules , Inventory and Costing
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