Microland Looking for Senior SME – Tools in Saudi Arabia,India Full Time

Job Description
Required SkillTechnology – Network Monitoring Tools|TraverseTechnology – Network Monitoring Tools|SolarwindsProcess – IT Service Management|Incident ManagementProcess – IT Service Management|Managing ChangeDomain – IT in Banking|Customer SupportBehavioral – Aptitude|CommunicationBehavioral – Aptitude|Information ProcessingDetails1. SCCM Administration – Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc.,2. Patch Managementa. Deployment of monthly updates on every patch Tuesday following the Change processb. Provide the patching status report to the customer3. Software Distributiona. Deployment of application versions to keep the devices complaintb. Provide the deployment status report to the customer4. Hardware & Software Inventorya. Generate hardware & software inventory reports as per the customer requirements5. Configure features Asset intelligence, DCM, Reporting6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc.7. SCCM Client installation on Servers and Desktops8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices9. Expertise in Windows Batch Scripting10. Windows 10 Autopilot11. Create and Manage Windows 10 Image with customizations, LTI and ZTI12. OS upgradation 20 In-place upgrade and Feature Upgrade13. Troubleshoot OSD Task sequence errors14. Monitor & troubleshoot the SCCM infrastructure components and client health issues15. Monitor & Troubleshoota. Monitoring the daily health of SCCM infrastructure components and client issuesb. Troubleshoot failed SCCM components and clientsc. Troubleshoot failed Software & Patch Deployments16. Backup & Maintenance – Knowledge on the SCCM site backup & Maintenance tasks17. Incident and Service Request Management – Monitor the ticket queue and act up on the reported incidents on a daily basis18. Address the tickets escalated from L1/L2 team19. Manage and lead team of L1/L2Technical Skills In-depth hands-on experience on any two of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,Behavioral skills1. Good verbal & written communication skills2. Time management3. Ability to collaborate and work in a team4. Problem solving5. Planning, organizing & prioritizing6. Active listening skills
Keyskills : SolarwindsScomSCCMManageEngineNexthinkWindows Batch Scriptingtraverse