MetLife Hiring for Operations Specialist – Qatar Job at Doha Full Time

JOB PURPOSE:

Process non-financial and financial post issue transactions. Complete and create correspondence relating to post issue transactions. Respond to direct service requests or inquiries from policyholders, sales agents, call centers, and others regarding a wide range of financial, legal, product, and policy/contract specific issues. Provide interpretation of policy/contract provisions.

JOB DESCRIPTION:

• Processes intermediate to moderately complex non-financial transactions and basic financial transactions
• Explains all decisions made on policy changes or issues and provides detailed supportive documentation
• Responds to basic to complex inquiries, resolves simple to complex problems

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal: All internal stakeholders including Compliance, Legal, Risk, Product and others as deemed necessary

External: External Partners or Vendors as needed.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor’s degree and applicable work experience;
• Good oral and written communication skills for both Arabic and English
• In depth knowledge and understanding of insurance terminologies, terms and conditions stipulated in policy contracts.
• Perform user acceptance testing – creation of test cases/scenarios, testing functionality against test cases, error identification, reporting, tracking, monitoring and closing of errors
• Microsoft Office knowledge – Proficiency in MS Word, Excel, PowerPoint

Desirable:

• 1-2 years of experience of lifeline processing system
• Basic understanding of the functionality of OLAS, Service-Desk, BIZFLOW etc..

COMPETENCIES REQUIRED:

• Proficient knowledge of company operations, insurance products, lines of business
• Relevant regulations, and administrative systems
• Strong communication skills
• Team Player