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Description:
To understand the clients’ business and analyse their data
To guide and advise clients with the usage of system, support and resolve day to day potential operational issues faced by clients.
To design business requirements and create artefacts
To elicit and manage requirements and change requests processes.
To oversee and support project implementation and to monitor progress and report escalations ensuring projects are delivered on time and within budget.
To conduct Integration and User Acceptance Tests
To ensure the system design is perfectly aligned as per the needs of the users
To test business processes and recommend improvements
To maintain warm relationship with users.
To conduct end-user application training and demonstration
To develop and update operations and training documents.
To work closely with the technical team to gain an understanding of application architecture and functionalities and to produce better business outcomes.
To influence stakeholders to support business projects
To provide pre-sales support to business development team.
To travel to meet clients
Qualifications
Bachelor’s degree in Business Management/IT Solutions/Project Management or related field
3 or more years of experience in Business Analyst/Enterprise IT project management
Proficient in Microsoft Office suite
Strong written and verbal communication skills
Working knowledge of enterprise IT systems for insurance or financial services industries and with interest in technology is preferred
Good experience working on projects as well as handling day-to-day operational requests from the business.
Ability to successfully prioritize and execute multiple tasks at any given point in fast-paced and high-pressure environments
High self-motivation and direction, with keen attention to detail
Great analytical, critical thinking and problem-solving abilities
Skills in MS Office applications and in Data Analytics tools
Superior presentation and negotiation skills
Strong written and verbal English skills and ability to communicate ideas in both technical and user-friendly language
Strong communication skills and comfortable engaging with people from range of background and seniority
