About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps manages its North West Syria (NWS) programming remotely from Amman, Jordan. Our NWS program provides WASH, Shelter, FSL and Cash supports to internally displaced populations and Syrians affected by the war. Mercy Corps NWS is currently looking for a WASH & Shelter Program Manager to lead our WASH and Shelter team’s activities implemented both directly through our team in NWS, and through partners.
Mercy Corps NWS WASH and Shelter interventions are driven by a twofold strategy : (1) Emergency lifesaving interventions in IDPs settlements to IDPs living in camps, informal settlements, multi-occupancy buildings and unfinished buildings, including water provision through water trucking; desludging services, solid waste management, hygiene promotion, Shelter rehabilitation and (2) WASH infrastructure rehabilitation in the communities including water network, sewage, water points construction and rehabilitation.
General Position Summary
The WASH & Shelter Program Manager works under the supervision of Director of Programs (DoP) for NNWS. S/he will be responsible for ensuring the delivery of high quality WASH & Shelter (including infrastructural) interventions in NWS and developing strategies for the continuation of water supply, water networks maintenance, hygiene promotion and other WASH emergency services of solid waste management and desludging in addition to the emergency and recovery shelter. S/he will lead on both our direct and indirect activities.
Essential Job Responsibilities
Strategy & Vision
Design and planning
Implementation and program coordination
Program impact and program management
Team Management
Security
Organizational Learning
Accountability to Beneficiaries
Knowledge and Experience
Success Factors
The successful Manager will combine exceptional technical skills and experience in maintaining donor and partner relationships. S/he will have previous experience in working in large-scale emergency programs in insecure and conflict context. S/he will have an outstanding ability to design and provide technical oversight of innovative programs within the current and future program structure of Mercy Corps in the area. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. The successful candidate will be able to provide technical oversight to large relief programs in an austere environment. S/he will be focused on capacity building of national staff, have strong program support skills, good information management skills and maintain a sense of humour.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
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