About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. As a result of the Syrian civil war there is a major humanitarian crisis. Mercy Corps, along with national and international partners, is working to address urgent humanitarian needs wherever they arise in the region.
Program / Department Summary
Mercy Corps’ Partnership Programming targets vulnerable conflict-affected populations, which involves working with our local partners to identify and build a network of agencies, community groups and former aid workers, who have effectively been able to provide life-saving support to populations facing life-threatening and unmet needs. Enhanced due diligence of partners and program stakeholders has informed partner selection and provides us with a high degree of confidence that we will work with local organizations that have the necessary experience, capacity, knowledge and networks to access underserved populations. Mercy Corps tailors capacity building plans and communication protocols to particular partners, locations and projects to mitigate risks and monitor program operations in the field. The PaQ Manager for Partnerships’ role is to improve the technical quality of the partner and program monitoring, evaluation, accountability and learning systems and to promote more inclusive programming across the whole of Syria. The Manager will be based in the Programme Performance and Quality Unit (PaQ) which includes, but is not limited to oversight of monitoring, evaluation, accountability and learning (MEAL) and Community Accountability and Response Mechanisms (CARM).
Mercy Corps defines performance and quality broadly as;
Performance: Ability of a program to deliver expected outputs on time, on scope, and budget as defined to our donor and the community
Quality: Going beyond requirements and striving for excellence with evidence of durable results, which is based on three principles: trust among stakeholders, systems for self-reflection, and integration across teams
The goals of the PaQ unit are to:
The role of the PaQ Manager for Partnerships is to provide support to ensure the development of efficient and effective systems that support the above goals. This primarily includes strong technical support for
This role supports a program implementation model that focuses on partnerships and remote management.
Although this role is primarily aimed at supporting MEAL systems, the incumbent will be required to contribute or lead on larger initiatives that improve partnership MEAL for the entire Syria response and to feed learning into the country approaches.. This might include partner capacity building, systems/quality review or building guidance/standard operating procedures for all partner programming.
Essential Job Responsibilities
Ensure that the PAQ unit provides strong MEAL support to program teams and partners, develops efficient and effective MEAL systems, and supports a community for MEAL staff to provide them with technical advice and a support network. This includes:
PROGRAMS AND PARTNER SUPPORT
REPRESENTATION AND COORDINATION
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
ACCOUNTABILITY TO PARTICIPANTS
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our Participants and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
A team that will include a coordinator, senior officer, and officers as needed (expected to be up to a maximum of five).
Reports Directly To PaQ Director.
Works Directly With: Director of Programs, MEAL Senior Coordinator, MEAL Senior Officers and Officers, Program Managers, Information Management Unit, Technical Advisors, Regional Technical Advisers.
Knowledge and Experience
A successful candidate will have the ability to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with a capacity to spark innovative approaches to programming and inspire groups to collaborate closely to implement high-quality programs. S/he will have proven ability to learn quickly, take initiative, and be accountable for results, with an ability and willingness to remain mobile for short-term and/or long-term as necessary within the region, based on programmatic needs. An ability to work independently and as part of a team, with curiosity about and sensitivity to new cultures, a desire and ability to learn and grow, both personally and professionally, and a great sense of humor.
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
Living Conditions / Environmental Conditions
The position may be based either in Beirut, Lebanon or Amman Jordan with some travel. The successful candidate should expect to be based in their country of origin.
Mercy Corps team members represent the agency both during and outside work hours when deployed. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.