About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, inhardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program/ Department Summary
The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the support and services. The IT unit in the Operations department provides the information technology required for the fulfilment of Mercy Corps mission in an efficient and effective manner.
General Position Summary
The ICT Officer under the supervision of the ICT Coordinator and in close coordination with the Regional IT Systems Administrator is responsible to maintain the current IT systems in Mercy Corps Amman-Regional Office and ensure the proper functioning of equipment and network to meet office needs and demands. He / She should ensure team members are well informed / trained on use of IT equipment and networks and its confidentiality clauses.
Essential Job Responsibilities
The specific duties and responsibilities of the ICT Officer include, but are not limited to, the following:
Network and Internet Management
Server and System Administration
Help Desk Support
Other
Organizational Learning
Supervisory Responsibility: none.
Accountability:
Reports Directly To: ICT Coordinator
Works Directly With: Program departments, Operational Support departments (HR, Finance, Operations) different hubs / offices.
Knowledge and Experience:
Success Factors:
The successful ICT Officer should ensure efficient functioning of IT infrastructure in MC Amman-Regional Office. ICT Officer in close coordination with ICT Coordinator should identify IT needs and suggest solutions. He/she should ensure staffs are trained on use of equipment and internet as per the desired standards set forth by the organization. He/she should have the ability to work simultaneously on multiple tasks. He/she would have a demonstrated ability to lead and communicate effectively with team members of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem solving.
The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
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