Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the support and services. The IT unit in Operations department provides the information technology required for the fulfilment of Mercy Corps mission in an efficient and effective manner.
The Position summary
We are seeking an Information and Communications Technology (ICT) Coordinator to join our team in Amman, Jordan supporting our programming in Syria. The ICT Coordinator will be responsible for providing a high level of customer support service and ensuring the proper functioning of equipment and network to meet office needs and demands. Ensure to implement policies and procedures instructed by Global Headquarters.
This position plays a vital role in the organization by troubleshooting any ICT issues raised by the Mercy Corps Syria country program and provide resolution. This can be on-site supporting Mercy Corps teams members in Amman, Jordan or remote support for staff working in the field or from home or the team visiting field or other offices remotely.
Essential Responsibilities
The specific duties and responsibilities of the ICT Coordinator include, but are not limited to, the following:
ICT INFRASTRUCTURE MANAGEMENT
System IMPLIMENTATION and Administration
HELP DESK SUPPORT
OTHER
REPORTING
Directly supervises all ICT Officers and Assistants.
Reports Directly To: Director of Operations
Works Directly With: IT Team in country, Senior Regional IT System Administrator, Operations,
Programs, Finance, HR and Security
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
Define the specific behavior and attitudes critical to success in the position at time of hire and as it develops over time in paragraph form (soft skills).
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we...
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