Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutionsinto action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
This position is based in the Northwest Syria team, and more specifically the Programme Performance and Quality Unit. We are a dynamic, friendly and hard-working set of people who are committed to achieving our strategic outcomes using an informed, integrated and cohesive approach which puts participants and committees at the heart of our work. The team is agile, supportive and creates opportunities for team members to learn in a supportive environment.
Mercy Corps exists to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities. Mercy Corps has been working in Syria since 2008, delivering emergency assistance and addressing longer term needs both before and during the ongoing crisis. In 2020, our work reached over 1.6 million people across the country.. The program is implemented both directly and with local and regional implementing partners (IPs) and is managed remotely from Amman, Jordan.
Commitment to Accountability
Mercy Corps is committed to preventing all forms of exploitation and abuse. We create accessible and effective reporting mechanisms so that our participants and the communities in which we work are able to report critical situations or behaviors related to our staff, partners or programs, as well as any unlawful situations and behaviors. Community Accountability Reporting Mechanisms (CARM) are an essential part of Mercy Corps’ commitment to excellence and integrity. Effective reporting mechanisms are important because they empower individuals to report concerns and to feel confident that their complaint will be reviewed and addressed.
Under the supervision of the PaQ NWS manager, the CARM senior officer will support in establishing/maintaining and continuously strengthening the accountability system in the organization in Northwest Syria. S/he will be dealing with day-to-day accountability feedback that includes handling of complaints and compliments as received fromparticipants. The CARM senior officer will compile reports on complaints and provide recommendations to programs and evidence that will inform our country strategy and improvve our work. The Senior Officer will also manage our response and encourage community participation and engagement in the CARM system usingdifferent approaches, ultimately ensuring every program has active feedback mechanisms and that proper procedures are followed.
Desirable
In addition to a strong technical background in Accountability, Mercy Corps welcomes the ability to multi-task, innovate, and effectively communicate key information in support of changing program activities. Other success factors may include:
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
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