About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do
their best work when they are diverse, and every team member feels that they belong. We welcome
diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.
The Program / Department / Team
Tawazon – Promoting the Voice and Leadership of Women USAID Activity is a five-year activity that will
create transformational changes in gender relations at the family, community and national levels to
enhance gender equality and advance women’s leadership in Jordan. This will be achieved through:
1) Strengthening the enabling environment and institutional capacity and addressing structural barriers
for women to fully exercise their rights, express their agency and freely lead and participate in society
without restrictions; 2) Partnering with local stakeholders to counter prevailing prohibitive social norms
that perpetuate gender inequality, undermine women’s agency to exercise their rights, and prevent
transformative change in gender relations; and 3) Advancing the inclusive and transparent leadership
and decision-making participation of girls and women.
Social Behavior Change and Communications Coordinator
The Social Behavior Change and Communications (SBC) Coordinator will support the Senior
Communication and Behavior Change Lead in integrating SBCC techniques throughout Tawazon
Activity. The SBC Coordinator will support the formative research and identifying evidence-based
strategies to reduce social and behavioral factors that contribute to gender inequalities, including genderbased
violence and norms that perpetuate inequalities in the workplace, in households, and at the
community and national levels in formal and non-formal institutions, and in online environments. The
SBC Coordinator will work closely with the Tawazon Activity team and partners to develop high-quality
and contextually appropriate SBCC strategies, activities, and interventions, and will support the
implementation of these across all the program objectives. They will monitor the progress of SBCC
activities and support communications related to activities and learning.
Essential Responsibilities
Program Management
● Support the Senior Communication and Behavior Lead in the design of formative research to
better understand current norms and behaviors. This may include knowledge, attitudes, and
practices assessments, barrier analyses, social media, and other studies.
● Based on research and assessments, support the SBCC strategy development, including
community engagement, social mobilization, and communications campaigns.
● Contribute to the development of evidence-based and contextually appropriate SBCC strategies
that promote gender equality and the advancement of women’s leadership and draw on proven
approaches and results of studies, baseline data, and formative research.
● Design and support SBC learning and monitoring activities, including SBCC indicators and
evaluation designs.
● Document successes and lessons learned; prepare reports, presentations, short articles for
publication to disseminate learning.
● Inform regular monitoring of campaigns and SBC activities.
● Make recommendations based on assessment finding and regular monitoring to inform program
adaptations to better meet the needs of program participants.
● Assist with general program operations and field-based activities
Partnership And Capacity Strengthening
● Provide inputs into the capacity strengthening plans and strategies for participants, stakeholders,
staff, and partners to advance knowledge and skills in SBCC.
Influence And Representation
● Work with the Secretariat Liaison to identify and build relationships with other organizations
implementing similar SBCC programming to ensure broader learning and influence.
● Document and share learnings and best practices from this program to be shared both internally
and externally.
● Conduct himself/herself both professionally and personally in such a manner as to bring credit to
Mercy Corps and to not jeopardize its humanitarian mission.
● Other duties as assigned.
Accountability
Reports Directly To: SBC Team Lead
Works Directly With SBC Team Lead, Capacity Building Coordinator, Tawazon technical leads,
Tawazon consortium partners, Mercy Corps Technical Support Unit, Mercy Corps Jordan
Program Performance and Quality Director
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our
program participants, community partners, and other stakeholders, and to international standards
guiding international relief and development work. We are committed to actively engaging communities
as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualification & Transferable Skills
● Bachelor’s degree in communications, media, marketing, journalism, public relations, women’s
studies, or a related discipline.
● A minimum of five years of relevant experience managing and implementing development
activities relevant to strategic communications and SBC.
● Demonstrated understanding of and experience applying SBC approaches that address change
in social norms, structures, and individual behaviors, especially those related to gender dynamics
and women’s empowerment.
● Understanding and knowledge of USAID regulations and program administration, management,
and reporting procedures and systems is preferred.
● Proficiency in Microsoft Office applications including Excel and Word and ability to use
information technology as a tool and resource.
● Fluency in Arabic and English.
Success Factors
A successful candidate will have a demonstrated ability to coordinate and communicate effectively with
team members and other stakeholders of varied work styles and cultures, follow procedures and meet
deadlines with flexibility and creativity in planning and problem solving. This position requires an ability
to think creatively about changing norms that lead to greater opportunities for women’s engagement and
leadership at household, community and institutional levels. They will have a proven ability to learn
quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture
while remaining focused on the details, problem solving, work within a complex and sensitive setting and
to follow laws and security protocols. The most successful Mercy Corps team members have a strong
commitment to teamwork and accountability, thrive in evolving and changing environments and make
effective written and verbal communication a priority in all situations.
Competencies
Accountability, Attention to details, Collaborative, and initiative.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the
communities we serve, we empower all team members to dedicate 5% of their time to learning activities
that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment
to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking,
we are better able to leverage the collective power of our teams and solve the world’s most complex
challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives
and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best
work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and
evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We
actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger
and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal
employment opportunities are available to all. We do not engage in or tolerate discrimination on the
basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or
ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other
protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work,
whether team members, community members, program participants or others, are treated with respect
and dignity. We are committed to the core principles regarding prevention of sexual exploitation and
abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual
exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe
and inclusive work environment, team members are expected to conduct themselves in a professional
manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and
values at all times. Team members are required to complete mandatory Code of Conduct elearning
courses upon hire and on an annual basis.
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