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Description:
Hiring IT Support Analyst, to be based in Dubai
Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.
Requirements and Qualifications:
Amenable to working in-office 5 days a week
Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
A good understanding of PC Hardware and software setup and configuration
Knowledge of Document Management Systems preferably iManage
Experience of using Active Directory
Understanding of a software deployment package such as SCCM
Knowledge of legal specific applications such as InterAction, Intapp, is an advantage
Experience of troubleshooting and supporting telephone systems
Experience of logging tickets in ITSM call logging software
